American Home Movers

Hired for $29K moving from AZ to MA. I never imagined how many high dollar items were unaccounted for. Upon a tardy delivery and $2.5K cash, I was made to assist ONE elderly man (the driver) to unload the semi full of items. Inadequately sourced with employee's, overcharging, loosing family heirlooms, significant damaged on delivery, this company needs to shut down. Investigations will unveil deplorable practices by practiced thieves. DO NOT HIRE THIS COMPANY or you'll regret it. I spent hours putting together a CSI claim received a denial of service.

Move size: 4 Bedroom Home Service cost: $29189

Based on my experience I will not recommend American Home Movers or their services to anyone.

- Very unprofessional
- Items missing/stolen
- Extortion

Short Story

This company was continually late, overcharged us, lost our items, and then offered us a pittance in remuneration in exchange for what equated to a gag order in the form of a liability waiver, clearing them of any wrongdoing and forbidding us from writing about our experience anywhere or reporting them to any government/regulatory agency.

Long Story

I contracted the company to move us from CA to NC in May of 2017 for an August move. While setting appointments and arranging the move, they were very attentive and communicated regularly. This all stopped on the day they were scheduled to arrive.

American Home Movers had not arrived at the scheduled pickup time between 8am to 10am, despite us confirming days before. Dispatch had no idea where the movers were when we called to ask about it. The dispatcher said she would call the drivers to find out their location. We had to call after an hour of waiting with no update. The dispatcher acted as if we never spoke and said the movers would arrive between 5pm and 7pm. Thanks for letting us know. The movers showed up at noon.

The price was increased by $115.88 on the spot for no definitive reason. We had even removed items we deemed unnecessary prior to the deadline. We had fewer items/cubic feet than the minimum price point, so we were prepared to pay their minimum. However, after having already paid our initial deposit, it being the day of the move, and we scheduled to depart the following morning, what could we do but cough up the dough?

We packed everything ourselves and had it all waiting by the front door for a quick and easy job. The movers loaded our items on the truck in under 30 minutes. We were prepared to meet our items two days after our arrival in NC, but that would not be the case.

A dispatcher called us as we were driving across the country to say they wanted to drop off the items on a day earlier than that which was scheduled, because it was more convenient for them. Give me a break. Otherwise, we would have had to wait to receive our goods a month later when another driver could make the trip out to NC. I guess you’ve got me by the short and curlies. just come on over whenever.

The driver showed up a two days after the original drop-off time. After all was unloaded we noticed many of the cardboard boxes had arrived significantly beaten up. Many crumpled as if stored under heavy weight and others with large holes/tears in the sides and/or corners.

Two items in particular went missing, a pair of computer monitors used in my home workstation. These had been packed in their original box and labeled, but did not arrive with all our other items. Kind of suspicious, right? Come to find out they were on the inventory sheet that left the warehouse, which can only mean they went missing between NV and NC.

When I brought this up with the company they said these things happen and that it’s possible the box was dropped off at another person’s house, as each truck carries multiple deliveries. What? So, call the people you delivered to, to ask if you left someone else’s property with them! Sorry, we need to wait until the truck is done with deliveries to make sure it’s not still in another client’s load.

We had to initiate contact every time to receive an update and we were told every time that they had nothing new to report. Each time we called, the lady we spoke with promised she would call us with an update. That never happened. Each time we called back, she told us that she needed to speak with the warehouse manager and that she would get back to us. She never once called back. Fast forward a month later and no monitors, no word on whether or not they were dropped off elsewhere, or simply fell off the truck.

The next exchange eventually rolls around to don’t pack your valuables. I have to ask, isn’t anything I choose to take with me across the country of value to me? What’s the difference if it’s worth $10 or $1000? You present yourselves as some kind of professional moving service.

The ordeal ends with someone on the phone saying look, we’ll give you $150 “On good faith”, which is better than the $0.60 per square foot you are entitled to, but you can’t say anything about this to anyone, not the BBB, not Yelp, not anywhere in print or online. Fat chance.

It’s this company’s sole job to get everything you pay for from point A to point B, anything they lose as a result of negligence, theft, or sheer incompetence should be replaced at their expense. You might want to reconsider calling yourselves American Home Movers if you’re not cut out for the job.

Bottom line, forget American Home Losers and go with a real service.

Move size: Studio Service cost: $1615

Got 5 quotes from brokers and movers. Opted away from the brokers (they sub out to ??). Went to the US DEPT OF TRANSPORTATION, Federal Motor Carrier Safety Admin, and checked out the remaining three moving companies. American Movers had very few issues with safety, complaints and driver fitness compared to the other two. They were a local Las Vegas company so I went and met with the general manager, Moshe. With confidence I left a deposit with an agreed move date. The GM showed up during truck loading and we mutually agreed on cubic foot evaluation. Our "stuff" made it to Texas same day as us (a week ahead of schedule) without any damage, extra costs or loss. The foreman walked us through all un blanketed items and a complete review of the inventory list. I highly recommend this "hands-on" company to anyone who is expectant of "old-school" great customer service and care.

Service cost: $3000

Bunch of my valuables we either damaged or broken they doubled the price than what we originally agreed upon and during the pick up they suddenly added extra fees and during delivery I had more fees added for every seven steps up the stairs when the contract said per flight and I come to find out by bed frame is missing my wooden rails the foot board is missing and damaged a leg the dropped my dresser on the stairs they tore everything apart and did not do what they promised and put it all back together on delivery the also damaged broke the pegs my sectional attachments that hold my sectional together I would have never booked these guys but a broker acted like they were an actual mover booked these guys so do your self a favor don't book with these clowns(U. S. Standard van lines American home movers the packers and American home movers shippers) pay some your money and pay more and get a real professional company to move you that handles all 3 phases of the move don't do what I did to move across country with these 3 clowns

Move size: Studio Service cost: $7900

NEVER USE “AMERICAN HOME MOVERS”
 
I’ve never had to write something like this.  In the last 25 years I've moved across the country at least 1/2 dozen times from MN to KS to Buffalo NY to TX and have never had an experience as bad as using American Home Movers. 
 
I should have expected this when they showed up on July 15th 2012 in a dirty plain white truck telling me that they had over booked so could not bring their "regular" truck.  During that time, they took all my items wrapped them up and I thought everything was fine INCLUDING the delivery date of the week of August 6th.  The reason I make a point of that, (and I told the driver and the company this) was that my 72 year old parents and my three young children would be with me for 3 weeks after that (I'm divorced) starting the week of August 13th to the end of the month.
 
I moved into my new place the beginning of August and called the driver to reconfirm my delivery day of August 6th 2012.  He tells me that he didn’t have a good time and/or that they could not make it by then.  I called the company and they told me that I needed to work with the driver.  As I sat around my place August 6th sleeping on an air mattress, the company continued to tell me that they could not deliver that week.
 
THEY NEVER TOLD ME THIS WHEN THEY PICKED UP MY BOXES AND FURNITURE OVER A MONTH AGO ON JULY 15th 2012.
 
I called them on August 13th to find out when they were delivering and continued to receive excuse after excuse why they can’t deliver.  My original driver went on vacation (which they never told me this before) so I could no longer contact him.  Then they called with another driver that had no clue how delayed this was.  I had none of my items to play with my children.  I had none of my kitchen items so we could cook in my home.  I had none of my extra cloths so I had to continue with what I had when I traveled here.
 
During this time, both of my 72 year old parents my three young children were at my new home, August 13th 2012 and slept on Air Mattresses with nothing in my home until August 24th 2012.  Almost 3 weeks after they original delivery date of the week of August 6th. My family didn’t need this level of stress and sleeping on air mattresses. My dad has had open heart surgeries and multiple stints put in.  My mother has back issues, my middle child has had multiple open heart surgeries (He’s only 14) and my youngest needed my kids books and other items for summer school (He has a learning disability). 
 
Instead of having everything as I should expect, we slept on Air mattresses. And now my children are heading back next week.
 
My suggestion for anyone thinking of using “American Home Movers”….USE ANYBODY ELSE.  Including just U-Haul.  You will be much better off.
 .

Service cost: $3800

I just got off of the phone with my brother who lives in Phoenix and is moving to Chicago.  He hired American Home Movers..The movers arrived two hours late.  The movers did not show up with crating for valuable artwork as promised.  My brother then had to pay another company 1200 dollars to quickly come and crate the artwork and ship it to Chicago.  In addition, the mover handed my brother a bill for 2000 dollars above the quoted price!  Of course he cannot get a hold of anyone and nobody is willing to speak with him.  We will be in touch with the Attorney General.

Service cost: $6000

This company is the worst moving company I've ever used. Their booking agents will feed you false information and even with an accurate inventory with a promise that your price is locked they will charge you extra fees. But you won't know that until your things are being loaded. Once they have your belongings expect it to sit in a warehouse for a while as your file sits in the dispatch office while they don't know when your belongings will ship. They have had my belongings for 25 days now well over the 21 day window they was supposed to hit. Now they are unsure if my things will arrive tomorrow or the next day. When you call dispatch you will talk to Shannon. Her boss is always on the phone or never in (ideal hours). American Home Movers doesn't has terrible customer service and will argue with you as well. I'd rate then ZERO stars if I could. Stay clear of this company. Don't believe me check the Better Business Bureau, Yelp, and other ratings. I ain't the only one.

Service cost: $3300

We looked at a lot of Movers and ended up using this one for our cross country move. Boy did we go wrong. It started out fine and it felt like a good choice. Got a quote, was promised that the price was locked and wouldn't change and then bam - pick up day came and all of a sudden they wanted 500$ more. which baffled us since we had a detailed inventory and actually ended up getting rid of big items so if anything it should have been cheaper. Anyways, the dude couldn't even explain why it was more and kept playing around and trying to sell me some bull poop reason And pressuring you into signing a new paper Or your things wouldn't leave. Once you sign you are screwed since they going to use that to enforce the higher price. the crew leaves and next thing you know is one guy trying to buy your old paint buckets and the next guy steals your old laptop.  Drop off was a disaster too. I've been in contact with a guy named Joseph and he claimed to be able to help us with the whole 500$ price difference. Well emails been send, phohe calls been made and we were assured it was handled and the original price was the right one. Then the guys show up with the truck and you can see your things yet can't get them cause apparently the Joseph dude isn't worth a penny in the company and they insist on getting the last 500$ before they unload. when we finally got our things unloaded one guy kept staring and making inapropate comments to a friend of mine making her feel uncomfortable While the other tries to sell you some bullcrap cruise but doesn't want you to tell his boss cause he's doing it without his knowing. We ended up with damage and broken items and a price that was higher than the supposedly locked quote.  Do your research and find yourself a good company so you can safe yourself the headache, money  and trouble you'll have with this one! .

Service cost: $3600

Please do not think this moving company is worth it! This was truly the worst experience in our lives. It took two weeks before the truck even left Nevada, I had to call and inquire why our furniture was not here on the requested date that's when they said it was still there waiting for another customer to fill there truck up. I was charged $600 more than I was quoted once they arrived for our moving day, they know its to late for you to hire another company by then. When they finally said they were in route, they told us they made another stop and would be delayed a few more days. I had to call numerous times speaking with the most unprofessional secretary (Brittany) over and over again until I requested a Manager which she said was out of town for 3 weeks, I then requested to speak with Corporate. She put someone on the phone that was suppose to be the owner. Long story short it took 30 days for us to get our furniture when we were promised it in two weeks and a extra $600! BEWARE.

Service cost: $1000

**THEY SIMPLY DON'T CARE**
I used AHM based on their Yelp reviews and should have read the 1 star reviews more closely. All the 5* reviews were from 2013 and earlier.

Things this company does really well..

Not Wrapping Glass:
- I specifically asked for artwork and pictures to be wrapped and some boxed on their own. All of my photographs were stuffed into one box with no wrapping. When they arrived all the glass had shattered and pictures torn by the cut glass.

Fudging the Truth:
That verbal quote of 5-10 business days from pick-up to delivery became 3-21 business days, once we signed the contract.

Taking no accountability:
It took two weeks to get my items out of Vegas an on a van and that is only because I called everyday and they got sick of hearing from me. Even when I referenced the contract they wouldn't respond and just didn't care.

Poor Planning on their Part Constituted an Emergency on My Part:
I was then given a 3-day window when the delivery was going to happen and told I would get 48 hours notice. I got 18 hours notice and when I explained that my apartment could not accommodate the move at this time due to another move, they called the apartment management directly and badgered them until they gave in.

It is not even worth my while to get them to pay damages on what was broken.

Apparently, this group, doesn't feel compelled to Make America Great, Again.

Move size: 2 Bedroom Home Service cost: $5500